Terms and conditions

PAYMENT and PROOFING

Since all orders are custom made, we must have your full payment when order is being placed and your final proof approval before production starts. Two free digital proofs are included with every order; additional digital proofs are $25 per item.

Please note it is your responsibility to review your final proof carefully for errors, typos etc. We are not responsible for any errors in original text that you submitted when your order was placed and we are not responsible for any errors overlooked during final round of proof approval. Errors overlooked by the customer and identified after final proof approval was made will only be corrected and reprinted at the expense of the customer with a 10% discount of the original price.

If an error was made on our part, however, we will promptly redo your order at no cost and ship it to you as soon as possible.

ORDER CANCELLATION

The full payment for your order is due when order is placed. If you would like to cancel your order please contact us within 24 hours of order placement confirmation to get a full refund (please go to ‘Contact Us’ page or email us at info@the-best-cards.com). Make sure to include your full name and order number in the e-mail.

If you would like to cancel your order after 24h of order placement and production of your order has not started yet, you may still get a full refund except for 5% cancellation fee (please go to ‘Contact Us’ page or email us at info@the-best-cards.com). Make sure to include your full name and order number in the e-mail.

Production of your order starts after we received an approval of your final digital proof. At this time your order can not longer be cancelled. All our products are customized and hand made and order cannot be canceled if ordered items have already been made or if production of your items has already started.

Your order is very important to us and our team will make every effort to produce the unique and beautiful invitations for your very special day.

RETURNS

Since all products on our site are hand made and customized they are NON-RETURNABLE.

We will make our best to make sure you absolutely love your products and will do our best to make sure you only have positive experience with our service. If for some reason you are not satisfied with products received please contact us at info@the-best-cards.com within 7 days of receiving your order and provide detailed explanation. Make sure to include your full name and order number in the e-mail.

ADVERTISING and MARKETING

The-best-Cards.com reserves the right to use any and all products and product photos, images and samples designed and produced by www.the-best-cards.com for advertising and marketing purposes online, in print, in studio, and on advertising displays. This includes using customer testimonials and customer designs as product samples, in photographs and in advertisements. If a client is opposed to any aspect of his/her design being used in this manner, he/she must notify us in writing.