ORDERING GUIDE

Visit the Studio or Order Online

If you are located in Toronto (or in the area) we are more then happy to invite you book your appointment and visit our studio to discuss in details all your needs as well as to see our gorgeous samples. If you are located further away we are happy to introduce long-distance service – simply place your order online!

Customization

As a boutique studio we are proud to say that we are happy to help you customize your wedding cards to the way you like it the most. We’ve been working with brides in Canada as well as abroad helping them to create unique initiations for their wedding.

With our customization option you will have flexibility to choose color for paper mat, pocket holder, invitation text paper, graphic ink, headings ink, as well as for your ribbon. You can add optional items like embellishments (waistbands, crystals, embossing), back pocket for insert card placement, return address printing on envelope, extra cards (RSVP, Reception card, Accommodation card, Directions card, Location Map), and more.

Exclusive Customization

If your order requires extra customization options or if anything looks unclear during the order placement you can schedule a consultation with one of our designers over the phone or via email. Please contact us online with details for your request and we will book your consultation time.

Sample ordering

You may order a sample of any cards we have in our online store. Samples are $25 per card + shipping cost.  Samples are not customizable, you will receive a style that you choose in colors that we will have in stock at the moment of sample ordering. You will also get a complimentary swatches with our ink colors and samples of invitation/text paper (for mat paper swatches please refer to our online library).  You can choose a specific style and sample will include RSVP card.  Please note that samples are NON-REFUNDABLE and NON-RETURNABLE.

Production Process

After you place an order online within 1-3 business days you will get a digital color proof (two free rounds of digital proof are included with every order, revisions will be out in 1-3 business days). You will see that we will get back to you on all the details trying to make the process as smooth as possible and making sure you will be taking a good care of. If you wish to request an additional round of revisions $25.00 fee applies. You have to email us back your final proof approval to start production process. Production time is 3-4 weeks, shipping 7-10 days.

Rush Service Options

At The Best Cards we have Rush Service option available for our clients at extra $75 fee. All Rush Service customers will receive their complimentary electronic proof within 1 business day. Once we receive your final proof approval we will start production right away and your cards will be mailed to you within 10 business days. Please note, that 10 days rush service production starts only after we received your final proof approval! Shipping time is additional and depends on your selection during check out.

Payment

The full payment for your order is due when order is placed.

Order Cancellation

The full payment for your order is due when order is placed. If you would like to cancel your order please contact us within 24 hours of order placement confirmation to get a full refund (please go to ‘Contact Us’ page or email us at info@the-best-cards.com). Make sure to include your full name and order number in the e-mail.

If you would like to cancel your order after 24h of order placement and production of your order has not started yet, you may still get a full refund except for 5% cancellation fee (please go to ‘Contact Us’ page or email us at info@the-best-cards.com). Make sure to include your full name and order number in the e-mail.

Production of your order starts after we received an approval of your final digital proof. At this time your order can not longer be cancelled. All our products are customized and hand made and order cannot be canceled if ordered items have already been made or if production of your items has already started.

Your order is very important to us and our team will make every effort to produce the unique and beautiful invitations for your very special day.

Returns

Since all products on our site are hand made and customized they are NON-RETURNABLE.